Customer reviews of Sandwell Car Sales Ltd

By DAVID M on 13 July 2016 | Verified purchase

Seem an honest bunch with no pressure or hassle. Had a problem with brake disc after driving home and they paid for repair without quibbling which was decent. I would buy again.

Reply from Sandwell Car Sales Ltd on 18/03/17

Thank you David for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments, it is reassuring to know that you enjoyed your overall experience with us and were pleased with our aftercare service. We always strive to ensure that our customers are provided with the best aftercare service coupled with experiencing a 'no obligation to buy' environment. We look forward to being of service to you in future.

By MARTIN H on 13 July 2016 | Verified purchase

Excellent service provided, car is better than described, couldnt be happier with it. The sales team were great, really nice and helpful, they explained everything to me, and gave me all the information I required

Reply from Sandwell Car Sales Ltd on 18/03/17

Thank you Martin for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments and are delighted to know that you are happy with your purchase and it was better than you had hoped for. It is reassuring to know that you enjoyed your overall experience with us and that you felt well informed. We always aim to be as accurate as possible when advertising cars to avoid disappointment and wasted journeys.

By ADRIAN G on 08 July 2016 | Verified purchase

Very friendly people made me feel comfortable in my purchase extremely helpful. Would definitely recommend buying from these my car was a very good buy and love it.

Reply from Sandwell Car Sales Ltd on 18/03/17

Thank you Adrian for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments and are delighted to know that you are happy with your purchase. Thank you for recommending us to others, as a family run business we appreciate the importance of word of mouth.

By Melvyn G on 14 June 2016 | Verified purchase

a good peson to deal with plesent and polite but not good on car history sold me car with full service history but it has not got full service history also addvertised with 16 inch but had 15inch wheels, could not rely on servic history had to have care serviced by my garage

Reply from Sandwell Car Sales Ltd on 28/05/17

Hi Melvyn, thank you for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We take customer care very seriously and was surprised and disappointed to learn of your experience via the review. I can assure you that, had you reported this to us we would have certainly addressed your concerns. As a reputable company, after reading your review, we attempted to contact you on a few occasions to discuss your concerns further, however, unfortunately we have not been able to reach you. We are a family run business and customer care is of absolute paramount to us. Thank you for your purchase and please do not hesitate to contact us to discuss your concerns.

By CAROL T on 10 June 2016 | Verified purchase

This was the second car I have bought from this dealer, the first one I had a lot of trouble with cost me a fortune. Hopefully this other one will be better.

Reply from Sandwell Car Sales Ltd on 08/04/17

Thank you Carol for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We take customer care very seriously and was surprised and disappointed to learn of your experience via the review. I can assure you that, had you reported this to us we would have certainly looked into the issue(s) and addressed them. We appreciate that you had the confidence to purchase a second vehicle from Sandwell Car Sales and believe your confidence to be justified. We are a family run business and customer care is of absolute paramount to us.

By THOMAS H on 09 June 2016 | Verified purchase

Lovely Car Dealer and great Guys. They are honest and sold me a great car. I've done 8000 Miles in my Merc without a hiccup.

Reply from Sandwell Car Sales Ltd on 12/03/17

Hi Thomas. Thank you for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments and are delighted to know that you are happy with your purchase and enjoying trouble-free motoring. We wish you all the best with your business and wish you future success. We look forward to your future custom should you require more vehicles added to your fleet.

By Carla F on 08 June 2016 | Verified purchase

Very welcoming

Reply from Sandwell Car Sales Ltd on 12/03/17

Thank you Carla for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments, it is reassuring to know that our efforts are appreciated.

By Mark W on 29 March 2016 | Verified purchase

I Purchased my first car 8 years ago from Sandwell Car Sales and since then I have returned back for many more happy purchases and experiences. The guys always offer a 'pressure free' environment and are knowledgeable and passionate about cars. They were very friendly and helpful and I would without hesitation recommended to family and friends. A very rare occasion where I walked in as a customer and left as a friend.

Reply from Sandwell Car Sales Ltd on 18/03/17

Hi Mark. Thank you for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments, it is reassuring to know that our efforts are appreciated and that you experienced a 'no obligation to buy' environment. We greatly appreciate your loyal custom and look forward to being of service to you in future.

By Jason R on 28 March 2016 | Verified purchase

friendly helpful and knowledgeable staff

Reply from Sandwell Car Sales Ltd on 12/03/17

Thank you Jason for purchasing a motorcyle from us and for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments, it is reassuring to know that our efforts are appreciated. Hope you enjoy your bike, safe riding.

By Richard S on 27 March 2016 | Verified purchase

Excellent customer service, very friendly and helpful, first class service

Reply from Sandwell Car Sales Ltd on 12/03/17

Thank you Richard for taking the time to review Sandwell Car Sales. We greatly appreciate feedback as it helps us to continually provide a high quality of customer care and service. We are particularly humbled by your positive comments, it is reassuring to know that our efforts are appreciated.